END USER PRODUCT TRAINING AND EDUCATION
Clinical Inservices Solutions offers a full spectrum of education and end user support services to ensure that each product implementation is stress-free and seamless for your customers.
End User Product Training and Education
Clinical Implementation Consultants conduct pre-launch planning sessions with key hospital personnel to outline implementation activities, staff expectations, system configurations, end user strategies and workflow impact. On-site implementation includes a combination of classroom training and unit-to-unit instruction for Core-Level and Advanced-Level users. Education modules for specific product functions and applications are integrated as needed. Competency assessments are conducted to assure that users possess adequate knowledge to successfully engage with the product.
Go-Live Support
Clinical Implementation Consultants provide on-site product implementation support and unit-to-unit follow-up for final go-live. Each clinician is available in a floating capacity to assist users with go-live questions, system configurations, basic troubleshooting and coaching.
Pre-Installation Implementation Planning
Clinical Inservices Solutions conducts site evaluations for new construction implementations, quality assurance checks and pre-launch system reviews.
Clinical Workflow Assessments
Clinical Inservices Solutions will discuss process flow impact with clinical administration and evaluate system specifications relevant to end user adoption.
Post-Implementation Assessments
Ongoing communications aid in maintaining customer relationships and ensuring overall end user satisfaction. Clinical Implementation Consultants interview key facility contacts at established post-implementation intervals to measure customer enthusiasm and product adoption, and to assess facility needs that may result in escalated service issues or add-on sales opportunities.